The manager’s primary responsibility when a pest control operator is scheduled to visit is to ensure the operation is prepared for effective pest control and that staff comply with the pest control plan. This includes providing access to areas where pests have been observed, sharing any relevant documentation or records of pest sightings, and ensuring food, utensils, and sensitive equipment are properly stored or covered to prevent contamination during the visit. The manager should also communicate with the pest control operator to understand recommendations and follow-up actions.